Terms of service

Overview

Welcome to Digital Zades. The terms "we", "us" and "our" refer to Digital Zades. We offer this website and our downloadable guides (the "Services") to you on the condition that you accept these Terms of Service, our Privacy policy and our Refund policy. By visiting the site or buying from us, you agree to these Terms. If you do not agree, please do not use the Services. These Terms include important information about warranty disclaimers and limits of liability.

Who can use the Services

You must be at least the age of majority where you live to buy from us. You agree to give accurate information at checkout and to keep your email address up to date, because that is how your library login works. You are responsible for anything done through your library account, so please do not forward your login emails to anyone.

Our products

Our products are digital guides in PDF format. Adam and Sarah Zade are AI characters. The guides are written and checked by real people at Digital Zades and share general, practical habits. They are not medical, legal, financial or therapy advice. For anything serious, please speak to a qualified professional. We try to describe every guide accurately, but screens and devices vary, so page previews may look slightly different from your copy.

The Porch Club

The Porch Club is a free email membership. It costs $0, there is nothing to cancel and no card is needed. We may change what it includes, pause it or end it at any time. If you send us a question for Ask the Zades and tick the box, you allow us to read it out and answer it in our videos and posts, with your first name only or no name. Please do not include anything private or anything about other people that they would not want shared.

Orders and payment

When you place an order, you are making an offer to buy. The contract is formed when your payment is confirmed and your download is made available. Payments are handled securely by PayPal. Prices are shown in US dollars and may change at any time, but a change never affects an order you have already paid for. We never charge interest or late fees. We may cancel an order and refund it in full if there was a clear pricing error or signs of fraud.

Delivery

Your guides are delivered digitally. Download buttons appear on the thank-you page right after payment, we email the links, and your guides stay in My Library. Each file can be downloaded up to 10 times per order. If you run out or lose access, email us and we will reset it.

Personalisation

You can have a name printed inside your guides, free of charge, once per order: at checkout or later in My Library. Printed names can’t be changed afterwards. Please only enter names you have the right to use, such as your own or the person you are giving the guide to.

Your licence to use the guides

When you buy a guide, we give you a personal, non-transferable licence to download, read, fill in and print it for your own use and your household. You may not:

• resell, share, upload or give away the files, in whole or in part;
• post the files or pages on websites, social media, file-sharing services or group chats;
• remove our name or copyright notices;
• use the content to create competing products or to train AI models.

All content on the site and in the guides, including the text, characters, images and designs, belongs to Digital Zades and is protected by copyright and other laws.

Refunds

Refunds are covered by our Refund policy, which forms part of these Terms.

Third-party services and links

We rely on third parties such as PayPal, our web host and our email provider to run the Services, and our site links to YouTube, Instagram and TikTok. We are not responsible for third-party sites or services, and your use of them is subject to their own terms.

Feedback and messages

If you send us ideas, reviews or suggestions, we may use them to improve our guides without owing you anything. Please make sure anything you send is your own, honest and lawful.

Errors

Sometimes the site may contain typing errors or out-of-date information about prices or products. We may correct them at any time, including after you place an order. If a correction changes something you paid for, we will tell you and offer a full refund.

Prohibited uses

You may not use the Services for anything unlawful, to infringe our rights or anyone else's, to harass or harm others, to send spam, to upload malicious code, to scrape or copy the site, to impersonate anyone, or to get around download limits or other security measures.

Termination

You can stop using the Services at any time. We may suspend or close your access if you break these Terms, for example by sharing paid files. The sections on the licence, intellectual property, disclaimers, liability and governing law continue to apply after that.

Disclaimer of warranties

The guides offer general information only. We do our best to make them useful and accurate, but we do not promise any particular result, and you use the advice at your own judgement and risk. Apart from what the law requires and our Refund policy, the Services are provided "as is" and "as available".

Limitation of liability

To the fullest extent the law allows, Digital Zades is not liable for any indirect, incidental, special or consequential loss arising from your use of the Services or the guides. Our total liability to you for any claim is limited to the amount you paid for the product involved. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.

Indemnity

If you break these Terms or the law, and that causes a claim against us, you agree to cover the reasonable costs of that claim.

Severability and entire agreement

If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. These Terms, together with our Privacy policy and Refund policy, are the whole agreement between you and us about the Services. We may transfer our rights under these Terms, for example if the business is sold.

Governing law

These Terms are governed by the laws that apply where Digital Zades operates. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in your local courts. Before going anywhere else, please email us. Most problems are solved in one friendly reply.

Changes to these Terms

You can read the latest version of these Terms on this page at any time. We may update them, and will change the "Last updated" date when we do. Changes never apply to orders already paid for.

Contact

Questions about these Terms? Email digitalzades@gmail.com.