Refund policy

Why sales are final once downloaded

Our guides are digital files delivered instantly. Once a guide has been downloaded, it cannot be returned, so all sales are final from that point. We say this clearly before you pay, at checkout, so there are no surprises. We would much rather help you get value from your guide, and the options below are there for exactly that.

When we refund you in full

If the problem is on our side, you get your money back. That covers:

• Charged twice for the same order, or a duplicate purchase made by mistake.
• Your download never arrived and we cannot get it to you within 3 working days of you telling us.
• A broken file that will not open and that we cannot fix or replace within 3 working days.

Payments may appear on your statement as Zade & Co. (that is us, through PayPal). Email digitalzades@gmail.com with your order number. Refunds go back through PayPal to the account or card you paid with. PayPal usually completes them within 5 to 10 working days, though your bank may take longer to show it.

Wrong guide? Swap it free

Bought Money Challenge but really needed Love Challenge or Health Challenge? Email us within 14 days of your purchase and we will swap it for another single guide, free of charge. One swap per order. The original guide is switched off and your new guide arrives by email and in My Library.

Swaps are for single guides. The Complete Collection already includes all three.

Personalised guides

Personalisation is free. You can add a name at checkout (for you, or as a gift), or later in My Library. A name can be set once. Once it is printed it can’t be changed, removed or moved to another name, so please check the spelling before you confirm.

Made a typo, or did we get something wrong? Email us within 14 days and we will take a look. Gift orders can’t be swapped, because the recipient already has the guide.

Your upgrade credit

When you buy a single guide, you get a personal upgrade code by email. For 30 days, what you paid for single guides counts toward The Complete Collection, so you only pay the difference. If you already own two guides, the upgrade costs the same as the third guide. The code works once, only with the email address you used at checkout, and is applied for you when you use the upgrade button in your email or log in to My Library.

Problems with a file or a link

If a file will not open, looks broken, or your download links have run out, email us first. We will send a fresh copy or reset your downloads straight away. You can also open My Library any time to download your guides again.

Already own it?

Our checkout recognises your email address and stops you paying twice for a guide you already own. If a duplicate ever slips through, tell us and we will refund the duplicate right away.

EU and UK customers

Because our guides are digital content delivered instantly, by completing your order you ask us to make the download available straight away and you acknowledge that you lose your 14-day right of withdrawal once the download is available. This does not affect your legal rights if a guide is faulty or not as described, and the swap and upgrade options above still apply to you.

Fair use

Swaps and refunds are for genuine buyers. We may decline requests that show clear signs of abuse or fraud, such as repeated claims on the same guide.

Questions

Anything unclear? Email digitalzades@gmail.com. A real person replies, usually within 1 to 2 working days.